We believe that every customer will enjoy the safe and convenient shopping here, as we provide the most popular payment option, Paypal, Credit Card/Debit Card. But unluckily if your payment is declined, don’t worry, we have got you here. That is because of the restriction from the bank system, there are many factors take effect, such as cards used another place, frequently used recently, authorized or default online transaction limit is too lowetc. You will just need to use another card or make a call to ask your bank to lift that restriction and try again. If all the above suggestions cannot help you solve the problem, we suggest you use PayPal to complete your payment because PayPal is very fast and it can ensure the safety of your money.

Please fill in the coupon in coupon code box which displayed in the Checkout page, and then apply it. No matter your registered coupons or negotiated coupons from sales assistant can be used there.

You can pay for your purchase with all major Credit and Debit Card, or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram.

We can only apply one promotional or coupon code per order. If you have any coupons with future expiration dates, make sure to save them for use on your next order!

Shipping Time: It depends on which shipping method you chose, the standard shipping method will need 8 - 15 business days while the expedited shipping method will need 3-7 business days. In addition, you can choose our ‘in stock’ page item, it will shipped within 48 hours from our warehouse after you placed order. Please understand that the estimate arrival date can not be as reliable as you expect when there is holiday, unexpected horrible weather or other things may affect the delivery service.

Yes, you are allowed to alter the shipping address before the order goes in delivery stage. There may be additional shipping cost and custom duties depends on destination and their local policy, you may check with our online assistant and local department also. but note that we can't change the delivery address after the shipping was already processed.

After the first arrival tempt failed, you will be able to find your local express service contacts in our delivery failed email, and ask them to arrange another delivery in the other day which seems convenient to you. Please noted that if you are out of contact or out of reach during several tempt delivery, there may be additional charge for re-delivery. For parcel returned to us or destroyed by express service due to customers long term no response can not be concluded as our fault.

Please refer to our Size Chart to ensure you choose the correct size when ordering your dress. You can select the standard size option if your measurements align with our size chart.

If you cannot find your measurements on the size chart, we recommend you choose the Custom Size option. With this option, we will tailor your dress according to the measurements you provide. Additionally, if you would like a specific length for your dress, please leave a message for us in the Special Instructions column on the checkout page, or email us within 24 hours once you have placed the order. We will consult our tailors to see if the change can be made. If yes, we will prepare the dress per your request to ensure a perfect fit.

If you want the dress with personality, we can help to alter the dress a bit for you, please contact us online or email us your ideas, we will try the best to meet your request.

FLORMISS is a global online retailer. Our innovative approach brings you the best in formal wear at affordable dresses – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you.

Please refer to our Color Chart to ensure you choose the correct color. The featured colors are as close as possible to the fabric; however, screen resolution can still cause slight variations between pictures and products. Therefore, we recommend you order a fabric swatch to double-check the color before deciding.

If you are ordering multiple dresses, we will make them from the same fabric roll. Therefore, please inform us of your color requirements via email.

Care & Storage:

• Dresses are usually packed inside out for protection.

• Hang and store the dress in a shaded and dry place.

• If available, use the inner hanger straps to assist with hanging.

Cleaning & Ironing:

• Do not wash

• Do not dry clean

• Professional spot clean only

• Steam iron the dress at a low temperature

If you are unhappy with your item(s), please go to My Orders or contact our Customer Service to initiate a return within 14 days upon receipt. Our after-sales department will handle the issue.

We will arrange the refund upon receiving the dress you return. Generally, you will have the refund in about 3-15 days.

You need to contact our service team to get a return form before you return the items. Please don’t return it to the address on the parcel.

Unfortunately custom-made dresses are non-returnable and non-refundable. These dresses are tailor made to your exact specifications therefore they cannot be resold.

Please double check if the email address and password you put is correct. If you still can't sign in to your account, please contact our Customer Service team with your account information and details of your issue. They will liaise with our technical team to help resolve it.

No, you don't need to register to place orders.

You can also order here as guest. But to have account is easier to track your order, save frequent addresses and submit tickets. You can easily create your account here in minute.

No, you don't need to register to place orders.

In your account, you can check your order status in “My order”. If you have any questions about your order upon receiving it, you can send us a ticket. Our service team will reply you within 24 hours.